topic Re: Cancellation Request - Cooling off Period in Account & Billing

Cancellation Request - Cooling off Period

Cole1234 — Fri, 05 Sep 2025 19:16:09 GMT

I recently signed up for the Sky Essential package on [insert sign-up date]. After trying the service for one week, I’ve decided I would like to cancel.

As I am within the 31-day cooling-off period, please process the cancellation of my Sky Essential package and confirm by reply that my contract has been terminated without penalty.

Please also confirm any steps I need to take regarding equipment returns, if applicable.

Thank you

Re: Cancellation Request - Cooling off Period

SKY1992bf — Fri, 05 Sep 2025 19:36:23 GMT

@Cole1234 you aren't contacting sky by posting here as we're a customer helps customer forum only and can't cancel anything for you

the process of cancelling is described below

Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18/24 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014

If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

Re: Cancellation Request - Cooling off Period

MightyQuinn — Fri, 05 Sep 2025 19:57:19 GMT

Hi @Cole1234 Please see Welcome below, for information on this customer helps customer community.

Re: Cancellation Request - Cooling off Period

Kay135 — Tue, 09 Sep 2025 12:09:00 GMT

Hi I want to cancel my contract iPhone 14 I don't want upgrade

Re: Cancellation Request - Cooling off Period

caesarome — Tue, 09 Sep 2025 12:33:11 GMT

@Kay135

Please read the posts above yours as you will need to call Sky about this.

Re: Cancellation Request - Cooling off Period

PandJ2020 — Tue, 09 Sep 2025 15:48:56 GMT

@Kay135 wrote:
Hi I want to cancel my contract iPhone 14 I don't want upgrade

Sky contracts consist of two parts - the dataplan and the device plan.

You can cancel the dataplan after 12 months but the device plan continues until all the credit is repaid - as such you cannot 'cancel it'.