https://helpforum.sky.com/t5/Account-Billing/Delayed-activation-and-installation/m-p/5077934#M266938 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>we got delayed twice (to no fault of our own) with the broadband being set up, and a separate day where the sky engineer cancelled on us.&nbsp;<BR /><BR /></P><P>will we get compensation for this? And if so when is it likely to show up, and will it be to my bank account? Or will it just be a reduced bill.&nbsp;<BR /><BR /></P><P>as you can tell, we are new to sky.&nbsp;<BR /><BR /></P><P>thanks for having the time to read!&nbsp;</P> Fri, 05 Sep 2025 16:56:46 GMT Matthew134 2025-09-05T16:56:46Z https://helpforum.sky.com/t5/Account-Billing/Delayed-activation-and-installation/m-p/5077934#M266938 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>we got delayed twice (to no fault of our own) with the broadband being set up, and a separate day where the sky engineer cancelled on us.&nbsp;<BR /><BR /></P><P>will we get compensation for this? And if so when is it likely to show up, and will it be to my bank account? Or will it just be a reduced bill.&nbsp;<BR /><BR /></P><P>as you can tell, we are new to sky.&nbsp;<BR /><BR /></P><P>thanks for having the time to read!&nbsp;</P> Fri, 05 Sep 2025 16:56:46 GMT https://helpforum.sky.com/t5/Account-Billing/Delayed-activation-and-installation/m-p/5077934#M266938 Matthew134 2025-09-05T16:56:46Z https://helpforum.sky.com/t5/Account-Billing/Delayed-activation-and-installation/m-p/5077940#M266939 <P>This gives details of the compensation scheme. It should be paid to your Sky account.within 31 days of installation:&nbsp;<A href="https://www.sky.com/help/articles/auto-compensation" target="_blank" rel="noopener">https://www.sky.com/help/articles/auto-compensation</A></P> <P>&nbsp;</P> <P>...and a warm welcome to this customer Community!</P> Fri, 05 Sep 2025 17:06:18 GMT https://helpforum.sky.com/t5/Account-Billing/Delayed-activation-and-installation/m-p/5077940#M266939 Mark39 2025-09-05T17:06:18Z