topic Re: Refer a friend in Account & Billing

Refer a friend

sdh8286 — Fri, 05 Sep 2025 16:05:00 GMT

This seems to be another query about referiing a friend.

I'm trying to set up my mother in law with broadband. Her son is actually doing it for her but when I sent him the referral code, he said he couldn't complete the process.

Anyone know why this would be or experienced the same issue?

Re: Refer a friend

caesarome — Fri, 05 Sep 2025 16:07:23 GMT

@sdh8286

All he should need to do is to place the order via the link you sent him so did he say what was happening ?

Re: Refer a friend

sdh8286 — Fri, 05 Sep 2025 16:20:05 GMT

He said at the very last stage, he couldn't complete the order

Re: Refer a friend

caesarome — Fri, 05 Sep 2025 16:28:31 GMT

In that case he will have to call but make sure he tells them that you are referring them to see if they can both place the order and add you as the referrer.

Re: Refer a friend

sdh8286 — Fri, 05 Sep 2025 16:33:52 GMT

Cheers

The issue may be that my mother in law has medical device (a wrist strap i case she falls) and this seems to stop the online order

Re: Refer a friend

sdh8286 — Fri, 05 Sep 2025 18:04:38 GMT

Well, I rang them, was going through the automated reponses until it asked "Is your friend beside you to chat" They are only about 450 miles away so the answer would be " No" lol