topic Re: Late installation in Account & Billing

Late installation

HollyS1 — Thu, 04 Sep 2025 18:43:35 GMT

We ordered a sky broadband package on 20th August and were supposed to have it installed on 2nd September. We have been since told we will be updated on 25th September as to a date for installation. If this is the case, we would like to cancel.

Re: Late installation

MightyQuinn — Thu, 04 Sep 2025 18:45:18 GMT

Hi @HollyS1 Then you need to tell Sky.

Re: Late installation

Daniel0210 — Thu, 04 Sep 2025 18:45:26 GMT

@HollyS1
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Youll need to contact Sky to cancel the order.

Re: Late installation

caesarome — Thu, 04 Sep 2025 18:45:56 GMT

@HollyS1

You can't cancel via here as we are customers so you will need to call Sky to do this.