topic Re: Payment into wrong sky account in Account & Billing

Payment into wrong sky account

Kelly254 — Wed, 03 Sep 2025 11:44:41 GMT

I've accidentally put a large amount of money into my Tv/broadband account when I didn't need to. It was my sky mobile which needed the payment, is there a way sky can transfer the £78 onto the mobile subscription instead as I don't even have broadband.

Re: Payment into wrong sky account

Daniel0210 — Wed, 03 Sep 2025 11:49:07 GMT

@Kelly254

No. Sky can't transfer it between accounts like that. You'll need to contact Sky and request a refund once your additional payment is showing as a credit on your Sky account.

Re: Payment into wrong sky account

Kelly254 — Wed, 03 Sep 2025 13:22:51 GMT

How do I contact sky as every number never works and I can't use the chat on sky itself because it doesn't understand what it is I'm asking for.

Re: Payment into wrong sky account

Daniel0210 — Wed, 03 Sep 2025 13:23:37 GMT

@Kelly254
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.