topic Cancellation sky in Account & Billing

Cancellation sky

ThietV — Wed, 03 Sep 2025 09:03:09 GMT

Hi my account .i cancelled the subscription on 16/07/2025 and i sent broadband Hub back to you on 7/18/2025 but i still got charged for august and september 22025can you please check

thanks

Re: Cancellation sky

caesarome — Wed, 03 Sep 2025 09:13:07 GMT

@ThietV

Do you see a credit now on your account for this overpayment ?

is your account now closed so did you receive an email acknowledgment of your cancellation?

Re: Cancellation sky

Daniel0210 — Wed, 03 Sep 2025 09:14:38 GMT

@ThietV

Your other post just containing your account number has already been removed.

In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

How did you cancel? Did Sky send you an email acknowledging the cancellation?

Re: Cancellation sky

ThietV — Wed, 03 Sep 2025 09:18:06 GMT

I haven't got email

acknowledgment of your cancellation?

but after calling I get email and address to return broadband hub, and i have sent it

thanks

Re: Cancellation sky

caesarome — Wed, 03 Sep 2025 09:21:46 GMT

@caesarome wrote:

@ThietV

Do you see a credit now on your account for this overpayment ?