topic Re: Double billed in Account & Billing

Double billed

Lmmorrison — Tue, 02 Sep 2025 18:46:00 GMT

I have been billed twice for the same period please help

Re: Double billed

caesarome — Tue, 02 Sep 2025 18:49:01 GMT

Did you make a manual payment and Sky took it from your payment method, if this is what has hapeoned do you now see a credit on your account because if you do you can either leave this so it will be used to pay next months bill or you can call Sky to ask it be refubnded.

Re: Double billed

jadee---- — Tue, 02 Sep 2025 18:51:20 GMT

The same thing has happened to me (in July), I've just noticed... Is it best to raise with the Bank since it's not possible to talk to real people who work for Sky?

Re: Double billed

PandJ2020 — Tue, 02 Sep 2025 18:53:32 GMT

@jadee---- wrote:
Is it best to raise with the Bank since it's not possible to talk to real people who work for Sky?

No - persevere in calling Sky. Reversing charges via the bank may have unexpected consequences depending on what it's for - especially a credit-related item.

Re: Double billed

Lmmorrison — Tue, 02 Sep 2025 18:53:39 GMT

Yeah its showing as credit but I would like it returned

Re: Double billed

caesarome — Tue, 02 Sep 2025 18:57:02 GMT

@Lmmorrison

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

And going forward you do not need to make any manual payments as Sky will take it from you each month.

Re: Double billed

Tom90g — Wed, 03 Sep 2025 05:33:45 GMT

I guess I wasn't the only one. I have three devices with Sky and two of them have been duplicated.

all three have an August charge but two of them have a July charge also.

Refund

Lmmorrison — Wed, 03 Sep 2025 13:47:48 GMT

Hi i requested a refund yesterday but my account is still showing in credit is this normal

Re: Refund

Daniel0210 — Wed, 03 Sep 2025 13:52:34 GMT

@Lmmorrison

It still takes 3-5 working days to be processed.

Re: Refund

Lmmorrison — Wed, 03 Sep 2025 16:07:35 GMT

Ah okay thankyou so once its processed it will change on my account is that right