https://helpforum.sky.com/t5/Account-Billing/Credit-refund-after-cancellation/m-p/5075681#M266632 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4467648">@Rissey24</a>&nbsp;<BR />In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers.</P> <P>&nbsp;</P> <P><SPAN>Apparently refunds are taking longer than the normal 6 weeks from the last day of connection.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> <P>&nbsp;</P> Wed, 03 Sep 2025 04:08:47 GMT Daniel0210 2025-09-03T04:08:47Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund-after-cancellation/m-p/5075677#M266631 <P>I have a credit of £64.50 after cancelling my sky Q and Broadband. I would like this refunded asap</P> Wed, 03 Sep 2025 01:05:19 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund-after-cancellation/m-p/5075677#M266631 Rissey24 2025-09-03T01:05:19Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund-after-cancellation/m-p/5075681#M266632 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4467648">@Rissey24</a>&nbsp;<BR />In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers.</P> <P>&nbsp;</P> <P><SPAN>Apparently refunds are taking longer than the normal 6 weeks from the last day of connection.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> <P>&nbsp;</P> Wed, 03 Sep 2025 04:08:47 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund-after-cancellation/m-p/5075681#M266632 Daniel0210 2025-09-03T04:08:47Z