https://helpforum.sky.com/t5/Account-Billing/Returned-Sky-Q-box-still-charged/m-p/5075034#M266558 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4467023">@MattB821</a>&nbsp;give them a call, or try their social media chat options. It should be straightforward to resolve if you have proof of posting or delivery.</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295" target="_blank">https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295</A></P> Tue, 02 Sep 2025 10:01:15 GMT Mark39 2025-09-02T10:01:15Z https://helpforum.sky.com/t5/Account-Billing/Returned-Sky-Q-box-still-charged/m-p/5075020#M266557 <P>My SKy Q box was returned in the pre-labelled packaging and I had a message to confirm this and thank me for returning back at the start of August.</P><P>&nbsp;</P><P>I've had no further communication and now today (02 Sep 25)&nbsp; have a debit from my bank account for £117 - the non-return charge.</P><P>&nbsp;</P><P>How do I escalate this to Sky to have this looked at?</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 02 Sep 2025 09:49:39 GMT https://helpforum.sky.com/t5/Account-Billing/Returned-Sky-Q-box-still-charged/m-p/5075020#M266557 MattB821 2025-09-02T09:49:39Z https://helpforum.sky.com/t5/Account-Billing/Returned-Sky-Q-box-still-charged/m-p/5075034#M266558 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4467023">@MattB821</a>&nbsp;give them a call, or try their social media chat options. It should be straightforward to resolve if you have proof of posting or delivery.</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295" target="_blank">https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295</A></P> Tue, 02 Sep 2025 10:01:15 GMT https://helpforum.sky.com/t5/Account-Billing/Returned-Sky-Q-box-still-charged/m-p/5075034#M266558 Mark39 2025-09-02T10:01:15Z