https://helpforum.sky.com/t5/Account-Billing/Duplicate-payment/m-p/5074858#M266534 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4466865">@Sam873</a>&nbsp;</P> <P>Your post isn't very clear but the overpayment should automatically be used to pay your next bill, so on that bill date no/less money should be taken from your account.&nbsp;</P> <P><BR />If you prefer, as long as your extra payment is showing as a credit, contact Sky for a refund which hopefully should take the standard 3-5 working days.&nbsp;</P> Tue, 02 Sep 2025 02:43:04 GMT Daniel0210 2025-09-02T02:43:04Z https://helpforum.sky.com/t5/Account-Billing/Duplicate-payment/m-p/5074835#M266527 <P>I recieved a message to say my card details had either been cancelled or changed so I made a manual payment as my account was claiming it was overdue. I did get a new card but assumed it was still on the system, i set up a direct debit which it asked me to do. I've just confirmed that they have taken a second payment via direct debit and applied it to my account as credit. How do I go about getting it refunded?&nbsp;</P><P>Thank you&nbsp;</P> Mon, 01 Sep 2025 21:44:25 GMT https://helpforum.sky.com/t5/Account-Billing/Duplicate-payment/m-p/5074835#M266527 Sam873 2025-09-01T21:44:25Z https://helpforum.sky.com/t5/Account-Billing/Duplicate-payment/m-p/5074858#M266534 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4466865">@Sam873</a>&nbsp;</P> <P>Your post isn't very clear but the overpayment should automatically be used to pay your next bill, so on that bill date no/less money should be taken from your account.&nbsp;</P> <P><BR />If you prefer, as long as your extra payment is showing as a credit, contact Sky for a refund which hopefully should take the standard 3-5 working days.&nbsp;</P> Tue, 02 Sep 2025 02:43:04 GMT https://helpforum.sky.com/t5/Account-Billing/Duplicate-payment/m-p/5074858#M266534 Daniel0210 2025-09-02T02:43:04Z