topic Box not big enough to return sky equipment in Account & Billing

Box not big enough to return sky equipment

glenn2017 — Mon, 01 Sep 2025 18:57:30 GMT

The box that I have been sent isn't big enough for the items that sky have asked me to return.

Re: Box not big enough to return sky equipment

caesarome — Mon, 01 Sep 2025 18:59:33 GMT

@glenn2017

You can use any packaging you have or can get from a shop as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Box not big enough to return sky equipment

Mark39 — Mon, 01 Sep 2025 19:00:06 GMT

You can use your own packaging if you wish: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Or ask Sky for more.

Re: Box not big enough to return sky equipment

Daniel0210 — Mon, 01 Sep 2025 19:30:03 GMT

@glenn2017

And you've posted on the Sky+ board which doesn't need returning.