https://helpforum.sky.com/t5/Account-Billing/Still-awaiting-Broadband-refund/m-p/5074277#M266476 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4466401">@Oscar1960</a>&nbsp;</P> <P><SPAN>Apparently refunds are taking longer than the normal 6 weeks from the last day of connection.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> <P>&nbsp;</P> Mon, 01 Sep 2025 13:41:54 GMT Daniel0210 2025-09-01T13:41:54Z https://helpforum.sky.com/t5/Account-Billing/Still-awaiting-Broadband-refund/m-p/5074265#M266475 <P>Our Broadband package ceased on June 19th. There is a credit in our account for £61.19 and we are still awaiting this refund. Can we get this payment refunded please.</P> Mon, 01 Sep 2025 13:38:07 GMT https://helpforum.sky.com/t5/Account-Billing/Still-awaiting-Broadband-refund/m-p/5074265#M266475 Oscar1960 2025-09-01T13:38:07Z https://helpforum.sky.com/t5/Account-Billing/Still-awaiting-Broadband-refund/m-p/5074277#M266476 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4466401">@Oscar1960</a>&nbsp;</P> <P><SPAN>Apparently refunds are taking longer than the normal 6 weeks from the last day of connection.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> <P>&nbsp;</P> Mon, 01 Sep 2025 13:41:54 GMT https://helpforum.sky.com/t5/Account-Billing/Still-awaiting-Broadband-refund/m-p/5074277#M266476 Daniel0210 2025-09-01T13:41:54Z