Bill payment

Helen263 — Mon, 01 Sep 2025 13:06:59 GMT

I've told and told sky customer services I can't pay the £128.87 till the 9 th September .I was told this was okay .On Sunday my sky was cut ..Why is this when it was agreed I'd pay the 9 th

Re: Bill payment

Daniel0210 — Mon, 01 Sep 2025 13:10:34 GMT

@Helen263

You were misinformed unfortunately. Agents cannot prevent the automated restriction.

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription.

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic Re: Bill payment in Account & Billing

Bill payment

Re: Bill payment