topic Re: Want to Speak to Sky Customer Service Sales Agent in Account & Billing

Want to Speak to Sky Customer Service Sales Agent

MarkOSullivan — Sat, 21 Dec 2024 18:30:00 GMT

Want to know all offer's available as thinking changing provider's upset cannot speak to Customer Service Agent get actually answers quickly.

Want agent online now or take best a offer live agent on phonecall another provider.

Re: Want to Speak to Sky Customer Service Sales Agent

SKY1992bf — Sat, 21 Dec 2024 18:37:11 GMT

@MarkOSullivan Your not talking directly with Sky this is a customer helps customer forum only with no account access

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Want to Speak to Sky Customer Service Sales Agent

GD1 — Sat, 21 Dec 2024 19:44:27 GMT

@MarkOSullivan wrote:

Want to know all offer's available as thinking changing provider's upset cannot speak to Customer Service Agent get actually answers quickly.

Want agent online now or take best a offer live agent on phonecall another provider. Go ahead give Sky a call, but demanding one online right now is at best naive or worse entitled.

Re: Want to Speak to Sky Customer Service Sales Agent

Danielle44 — Sat, 21 Dec 2024 20:43:22 GMT

I would like to speak to an advisor please

Re: Want to Speak to Sky Customer Service Sales Agent

Daniel0210 — Sat, 21 Dec 2024 20:48:14 GMT

@Danielle44

Is it something fellow customers can help you with? Otherwise you'll need to call Sky.

Re: Want to Speak to Sky Customer Service Sales Agent

Online360 — Wed, 01 Jan 2025 09:39:38 GMT

I was offered sky Cinema rolling at £10 per month and now wish to accept

Re: Want to Speak to Sky Customer Service Sales Agent

caesarome — Wed, 01 Jan 2025 09:46:48 GMT

@Online360

We are customers here only so can not apply this for you. When the phone lines open again I would call them but you should note that for some offers they have to be accepted at the time they are offered as they are not always available should you call back on a later date.

Re: Want to Speak to Sky Customer Service Sales Agent

JCEC — Thu, 16 Jan 2025 16:51:59 GMT

I want to unlock my phone

Re: Want to Speak to Sky Customer Service Sales Agent

PandJ2020 — Thu, 16 Jan 2025 16:54:30 GMT

@JCEC wrote:
I want to unlock my phone

How is it locked?

Re: Want to Speak to Sky Customer Service Sales Agent

SKY1992bf — Thu, 16 Jan 2025 16:57:23 GMT

@JCEC the phone is not locked to the sky network if that's what you're referring too

Re: Want to Speak to Sky Customer Service Sales Agent

caesarome — Thu, 16 Jan 2025 17:02:13 GMT

@JCEC

Despite the title here you are not talking to Sky as this is a community where customers help each other.

Re: Want to Speak to Sky Customer Service Sales Agent

Graham701 — Fri, 21 Mar 2025 12:35:03 GMT

Live agent please

Re: Want to Speak to Sky Customer Service Sales Agent

Daniel0210 — Fri, 21 Mar 2025 12:36:53 GMT

@Graham701
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

What is your question? Perhaps someone here can help.

Re: Want to Speak to Sky Customer Service Sales Agent

Ska_ — Mon, 01 Sep 2025 10:22:03 GMT

my account is up for renewal. We're looking to reduce outgoings as much as possible.
Can you remove our landline and if so how much would this reduce outgoings by?

we never use the landline

thanks.

Re: Want to Speak to Sky Customer Service Sales Agent

GD1 — Mon, 01 Sep 2025 10:27:07 GMT

@Ska_ You need to call Sky to make any changes the comunity can't do that.

Re: Want to Speak to Sky Customer Service Sales Agent

Daniel0210 — Mon, 01 Sep 2025 11:03:16 GMT

@Ska_ wrote:

Can you remove our landline and if so how much would this reduce outgoings by?

we never use the landline

@Ska_

Sky Talk is bundled together with Sky Broadband. You can't cancel the Talk side of things without cancelling Broadband as well. Make sure you're on the Sky Pay As You Talk tariff (call Sky if you're not). That way if you make no calls there are no Sky Talk charges.

Re: Want to Speak to Sky Customer Service Sales Agent

Ska_ — Mon, 01 Sep 2025 11:22:24 GMT

We have broadband through another provider. We'll be paying for the landline without using it.
Given we're not with Sky for broadband can the landline be removed from our bundle ?

thanks

Re: Want to Speak to Sky Customer Service Sales Agent

Daniel0210 — Mon, 01 Sep 2025 11:25:35 GMT

@Ska_

Sky Talk hasn't been available on its own for many years. Have you had Sky Talk without Sky Broadband for a long time?

Re: Want to Speak to Sky Customer Service Sales Agent

Ska_ — Mon, 01 Sep 2025 11:42:46 GMT

Sorry thought I was talking to a Sky agent !

We used to have broadband but switched years ago. Now it's the TV package.
thanks.