https://helpforum.sky.com/t5/Account-Billing/Unsure-if-my-order-has-went-through/m-p/5073950#M266447 <P>Can you use the same details you used when placing you order to see if there is an update here:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/ordertracking" target="_blank">https://www.sky.com/ordertracking</A></SPAN></P> <P>&nbsp;</P> <P><SPAN>If not you will have to call Sky for an update.</SPAN></P> Mon, 01 Sep 2025 09:12:40 GMT caesarome 2025-09-01T09:12:40Z https://helpforum.sky.com/t5/Account-Billing/Unsure-if-my-order-has-went-through/m-p/5073890#M266442 <P>Hi this morning I decided to make an order with sky to set up broadband and to as me and my partner have bought a house and are moving into it in a couple of weeks. When I placed order I got a date for engineer to come out which was 22nd of September which is perfect timing however I'm unsure if my order has went through after I put my details in for my direct debit etc it said something about credit check and I never got an email to confirm my order or to say it's went through . I've made a sky I'd however I cannot set up a sky account properly as I don't have my broadband / tv yet&nbsp;</P> Mon, 01 Sep 2025 08:15:17 GMT https://helpforum.sky.com/t5/Account-Billing/Unsure-if-my-order-has-went-through/m-p/5073890#M266442 Kaitlin212 2025-09-01T08:15:17Z https://helpforum.sky.com/t5/Account-Billing/Unsure-if-my-order-has-went-through/m-p/5073950#M266447 <P>Can you use the same details you used when placing you order to see if there is an update here:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/ordertracking" target="_blank">https://www.sky.com/ordertracking</A></SPAN></P> <P>&nbsp;</P> <P><SPAN>If not you will have to call Sky for an update.</SPAN></P> Mon, 01 Sep 2025 09:12:40 GMT https://helpforum.sky.com/t5/Account-Billing/Unsure-if-my-order-has-went-through/m-p/5073950#M266447 caesarome 2025-09-01T09:12:40Z