topic Re: Price in Account & Billing

Price

Marcel84737 — Sun, 31 Aug 2025 14:18:27 GMT

Hello,

has sky broadband already had their price increase this year?

I understand it's usually every spring.

also if they increase the amount regardless of the amount / percentage, can I cancel penalty free?

Re: Price

Daniel0210 — Sun, 31 Aug 2025 14:20:27 GMT

@Marcel84737

The increase for UK customers was in April. If you joined or renewed around about that time the increase may have been deferred for a number of months.

Re: Price

SKY1992bf — Sun, 31 Aug 2025 14:21:59 GMT

@Marcel84737 Yes they have but you can only cancel within 31 days of receiving the price increase notification

Re: Price

Marcel84737 — Sun, 31 Aug 2025 14:24:30 GMT

Thanks both. I heard this was some 10% rule whereby I cannot cancel if the increase is below that, is this outdated information?

Re: Price

SKY1992bf — Sun, 31 Aug 2025 14:27:56 GMT

@Marcel84737 wrote:
Thanks both. I heard this was some 10% rule whereby I cannot cancel if the increase is below that, is this outdated information?

@Marcel84737 only applies to tv contracts not broadband

Re: Price

Mark39 — Sun, 31 Aug 2025 14:31:47 GMT

@Marcel84737 you can cancel broadband on any price increase, but you have to do so within the time limit posted by @SKY1992bf

Re: Price

PandJ2020 — Sun, 31 Aug 2025 14:34:39 GMT

@Marcel84737 wrote:
Thanks both. I heard this was some 10% rule whereby I cannot cancel if the increase is below that, is this outdated information?

OfCom changed the rules recently.

Now vendors either have to:

1) Set out price increases in monetary terms, e.g. Increases by £2 in April

2) Do not set out increases in advance but allow cancellation when they do

Sky have chosen option 2. Trouble with option 1 is that vendors have had to 'guess' inflation and they've tended to be rather pessimistic so increases are likely to far in excess of inflation but at least there's certainty.