topic Re: Returning customer in Account & Billing

Returning customer

alan257 — Sat, 30 Aug 2025 21:37:25 GMT

Hi everyone , I'm wanting to return to sky after about 10yrs or more but for some reason it won't allow me to choose a package , how can I return

Re: Returning customer

caesarome — Sat, 30 Aug 2025 21:54:39 GMT

@alan257

If you have been away for around 10 years then you need to select a new package as a new customer so make sure you are not signed into your old account.

Re: Returning customer

GD1 — Sun, 31 Aug 2025 05:57:47 GMT

@alan257 As you left Sky and then returned after being away for more than a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id