topic Can’t access my bills and payments when logged in in Account & Billing

Can’t access my bills and payments when logged in

Robyn34 — Fri, 29 Aug 2025 19:55:20 GMT

I've logged into my account and made a payment. But when I've gone to check it's gone through. It won't let me see any of my old or recent payments. States I've got to be the owner of the account which I am. Not sure how to make sure it's gone through. Any help would be appreciated.

Re: Can’t access my bills and payments when logged in

caesarome — Fri, 29 Aug 2025 20:35:42 GMT

@Robyn34 wrote:

I've logged into my account and made a payment.

If you made a payment against your bill then usually you wouldn't need to do this as you should have a payment setup so that Sky can take it from you automatically each month.

@Robyn34 wrote:

But when I've gone to check it's gone through. It won't let me see any of my old or recent payments. States I've got to be the owner of the account which I am.

It might be saying you need to be signed in with your primary Sky ID as only this as the account holder will it allow access to the billing. It is odd that you did have access to make the payment though.

Re: Can’t access my bills and payments when logged in

Kas8 — Wed, 03 Sep 2025 12:53:38 GMT

Same. Been going round in circles on the website. What's going on?

Re: Can’t access my bills and payments when logged in

caesarome — Wed, 03 Sep 2025 12:58:15 GMT

@Kas8

What's happening ?

Re: Can’t access my bills and payments when logged in

Robyn34 — Wed, 03 Sep 2025 13:18:46 GMT

Yeah it's so bizarre, tell you to log in but won't let you log in and then if you manage to log in it tells you that you need to be the owner of the account

Re: Can’t access my bills and payments when logged in

Captain3 — Thu, 18 Sep 2025 16:13:18 GMT

Not satisfied just let me sign in this is my eircode DO5W1W3 and don't tell me it is incorrect.

Re: Can’t access my bills and payments when logged in

PandJ2020 — Thu, 18 Sep 2025 16:29:58 GMT

@Captain3 wrote:
... and don't tell me it is incorrect.

We don't know as we're other customers here and not Sky customer services...