topic Re: A customer service representative phone number in Account & Billing

A customer service representative phone number

GKC1970 — Fri, 29 Aug 2025 15:14:07 GMT

I want to speak to a customer service representative but I can't find a phone number and the chat bot is being obstructive. Please can someone please help me before I pull all my hair out? I have a very urgent need.

Re: A customer service representative phone number

Daniel0210 — Fri, 29 Aug 2025 15:17:18 GMT

@GKC1970

Firstly is it something we (fellow customers) can help you with?

If not these are the only current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: A customer service representative phone number

GKC1970 — Fri, 29 Aug 2025 16:10:44 GMT

It's an account matter. I've tried 150 and I keep going round in circles.

Thank you though, it's much appreciated.

Re: A customer service representative phone number

Daniel0210 — Fri, 29 Aug 2025 16:28:19 GMT

@GKC1970

As I've stated already calls will start automated. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: A customer service representative phone number

Mark39 — Fri, 29 Aug 2025 16:55:47 GMT

@GKC1970 wrote:

It's an account matter. I've tried 150 and I keep going round in circles.

Thank you though, it's much appreciated.

We might be able to guide you if you can expand a bit on that.

For example, if you're late in paying or your services have been restricted, there's really not much point in calling