topic Re: refund has taken 3 weeks in Account & Billing

refund has taken 3 weeks

charliem18 — Fri, 29 Aug 2025 11:34:07 GMT

i've called up 15 times to sort my refund being told 3-5 days each time. spoke to numerous managers and still nothing. i've waited nearly a month now for my refund.

Re: refund has taken 3 weeks

Daniel0210 — Fri, 29 Aug 2025 11:47:29 GMT

@charliem18

You haven't said what the refund is for. If you've now cancelled Sky services the refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

Re: refund has taken 3 weeks

charliem18 — Fri, 29 Aug 2025 11:55:15 GMT

i did a upfront cost for a mobile but got declined. i've got messages from sky saying it would be in my bank multiple times in 3-5 days for the past 3 weeks

Re: refund has taken 3 weeks

Daniel0210 — Fri, 29 Aug 2025 11:59:16 GMT

@charliem18

Unfortunately you will need to persevere on the phone. Refunds after failing a credit check take at least 14 days.

Re: refund has taken 3 weeks

charliem18 — Fri, 29 Aug 2025 12:05:32 GMT

which is what i'm stating it's took 3 weeks and i've been told i'll get a refund 5 times and it was on the way and it hasn't. i wanting to escalate this

Re: refund has taken 3 weeks

caesarome — Fri, 29 Aug 2025 12:12:20 GMT

@charliem18

It might be worth putting in a complaint:

https://www.sky.com/help/complaints

Re: refund has taken 3 weeks

charliem18 — Fri, 29 Aug 2025 12:39:08 GMT

i have and just getting no where

Re: refund has taken 3 weeks

MightyQuinn — Fri, 29 Aug 2025 12:44:09 GMT

@charliem18 wrote:
i wanting to escalate this

Hi @charliem18 I'm afraid that the escalation process is currently not available. Your only option is to contact Sky.

Re: refund has taken 3 weeks

Mark39 — Fri, 29 Aug 2025 12:44:33 GMT

@charliem18 if you haven't already, use the complaints web form to put it in writing. Clearly there's an issue if Sky have, in good faith, tried to make the refund to your bank numerous times without success. There's no point Sky doing the same thing again - it will just fail unless the underlying issue is fixed.