topic Re: direct debit in Account & Billing

direct debit

char301 — Fri, 29 Aug 2025 11:03:59 GMT

hi i have counciled direct debit as i am not using internet at moment but would like go back bto you once i have internet again

Re: direct debit

PandJ2020 — Fri, 29 Aug 2025 11:10:37 GMT

@char301 wrote:
hi i have counciled direct debit as i am not using internet at moment but would like go back bto you once i have internet again

You cannot cancel a service by cancelling the DD.

You have to call Sky and give notice to cancel.

Re: direct debit

Daniel0210 — Fri, 29 Aug 2025 11:25:24 GMT

@char301

You've gone about this in totally the wrong way. Cancelling the direct debit is definitely not recommended. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you wont be able to cancel in the correct way, late payment fees will be added and eventually Sky will involve a debt recovery company which may affect your credit rating

Reset your payment method then the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you cancel before your contract ends (minimum term), you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and not a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period. Remember to keep any proof of posting indefinitely.

Re: direct debit

caesarome — Fri, 29 Aug 2025 12:14:05 GMT

@char301

You need to give Sky 14 days notice to cancel your broadband and unless you reinstate the direct debit you might not be able to contact them.

Re: direct debit

Mark39 — Fri, 29 Aug 2025 12:22:11 GMT

@char301 wrote:

hi i have counciled direct debit as i am not using internet at moment but would like go back bto you once i have internet again

That won't stop your monthly Sky bill, which Sky will seek to recover, if you don't pay.