https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5071220#M266137 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463809">@Lillabet</a>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> <P>&nbsp;</P> Thu, 28 Aug 2025 17:36:47 GMT Daniel0210 2025-08-28T17:36:47Z https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5071203#M266133 <P>My services were cancelled in March and I had to pay for the billing period in advance, even though the services were not active, and was told it would be refunded. I've not had a refund. How do I get this please?&nbsp;</P> Thu, 28 Aug 2025 17:22:41 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5071203#M266133 Lillabet 2025-08-28T17:22:41Z https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5071220#M266137 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463809">@Lillabet</a>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> <P>&nbsp;</P> Thu, 28 Aug 2025 17:36:47 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5071220#M266137 Daniel0210 2025-08-28T17:36:47Z