topic Re: Payment sent in Account & Billing

Payment sent

MatthewWitts — Thu, 28 Aug 2025 13:34:14 GMT

I have sent you anpayment already and ot show as out going from my bank butnyour now asking for payment again

Re: Payment sent

Mark39 — Thu, 28 Aug 2025 13:37:41 GMT

I'm afraid you're posting to other customers. Sky won't see your post, and even if they did, wouldn't be able easily to associate it with your account.

You should have an automated monthly direct debit or card payment set up. That being the case, there's no need for manual payments unless specifically requested by Sky.

Re: Payment sent

Daniel0210 — Thu, 28 Aug 2025 14:18:52 GMT

@MatthewWitts
If you have a continuous payment method set up (which you should have), you never need to make an unnecessary manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky and ask for a refund which will take 3-5 working days.