topic Re: Holiday Suspension in Account & Billing

Holiday Suspension

BillG2 — Wed, 27 Aug 2025 08:17:43 GMT

Can an account be suspended while on extended holiday eg 3 months

Re: Holiday Suspension

daveNOS — Wed, 27 Aug 2025 08:21:07 GMT

@BillG2 No, Sky do not offer that option.

Re: Holiday Suspension

PandJ2020 — Wed, 27 Aug 2025 08:30:00 GMT

If it's a credit-related item then Sky do offer a 'payment holiday':

https://www.sky.com/help/articles/sky-payment-holiday

Not sure it's quite what you're after...

Re: Holiday Suspension

TimmyBGood — Wed, 27 Aug 2025 11:40:01 GMT

@BillG2

ISPs and television content providers incur per-household costs whether or not their service is actually being consumed.

Re: Holiday Suspension

BillG2 — Thu, 28 Aug 2025 06:10:54 GMT

Many thanks our contract has ended so the alternative would be to cancel the subscription presumably?

Re: Holiday Suspension

BillG2 — Thu, 28 Aug 2025 06:11:35 GMT

It helps thank you.

Re: Holiday Suspension

BillG2 — Thu, 28 Aug 2025 06:12:11 GMT

Thank you

Re: Holiday Suspension

Chrisee — Thu, 28 Aug 2025 06:18:30 GMT

@BillG2 your fixed term contract automotically switches to being a rolloing monthly contract for TV servicescand a rolling 14 day contract for Broadband so you need to give notice if you want them to stop while you are away. With Briadband placing a new order when you return wont immediatly get the service back as a new order needs to placed with Openreach who have a 14 day leadtime.

Sky will also require thst the equipment like Stream pucks or Q tv boxes and the broadband hubs are returned. Al-in-all cancellation msy not becworth the effort. Perhaps temporarily cancelling premium TV channels is worth it but keep the basic contract running.

Re: Holiday Suspension

BillG2 — Sat, 30 Aug 2025 11:57:20 GMT

Thank you good idea.