topic Re: Payment made after restrictions in Account & Billing

Payment made after restrictions

PeteandJane — Wed, 27 Aug 2025 20:53:33 GMT

I need to know what I get with my SKY account. I have just paid my bill and the system says I owe nothing but the only things I can find regarding which channels I get is from March 2024

Re: Payment made after restrictions

caesarome — Wed, 27 Aug 2025 21:31:38 GMT

@PeteandJane

The TV section of the MySky app or online here should show you what package you have on your account:

https://www.sky.com/hub/tv?dr=s

Re: Payment made after restrictions

PeteandJane — Wed, 27 Aug 2025 21:52:38 GMT

It maybe that we have to wait until tomorrow daytime. We have all services apart from NETFLIX but the Sky App says sorry to see you go. I haven't a clue

Re: Payment made after restrictions

caesarome — Wed, 27 Aug 2025 21:59:22 GMT

@PeteandJane

Have you left Sky in the past and then returned after being away for a year or more ?

Re: Payment made after restrictions

PeteandJane — Wed, 27 Aug 2025 22:12:28 GMT

We had to cancel our broadband earlier this year and I think we had to leave just over 3yrs ago then came back after 6mths but we have VIP status although that shows 8yrs but somewhere else on the app shows us joining in 2020 (we were definitely there before that)