topic Re: Returning sky boxes in Account & Billing

Re: Returning sky boxes

Gita2 — Thu, 28 Aug 2025 08:41:22 GMT

No longer customer of sky.

send me box to return your equipment back ie modem etc

thank you

(removed)

Moderator Notes: Removed personal details

Re: Returning sky boxes

MarkGoldsmith — Wed, 27 Aug 2025 22:07:14 GMT

@Gita2 wrote:
No longer customer of sky.

send me box to return your equipment back ie modem etc

thank you

191 Croydon road

@Gita2 , you won't be sent returns packaging by posting on a public forum of other Sky customers.

Returns packaging is sent out automatically when you successfully cancel and have equipment that needs to be returned. If you don't receive the packaging, you can either use your own packaging or contact Sky to request a resend, as it didn't arrive.

Re: Returning sky boxes

caesarome — Wed, 27 Aug 2025 22:10:02 GMT

@Gita2

We are customers here so you are not talking to Sky.

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.