topic Re: Keep receiving messages to return equipment in Account & Billing

Keep receiving messages to return equipment

Asif7 — Wed, 27 Aug 2025 19:27:01 GMT

Hi I have already returned my equipment via royal mail after an up grade yet keep being asked to return or I will be charged . They were returned 8 weeks ago. I still have the proof they were sent.

Re: Keep receiving messages to return equipment

MightyQuinn — Wed, 27 Aug 2025 20:20:43 GMT

Hi @Asif7 Your only option at the moment, is to contact Sky.

Re: Keep receiving messages to return equipment

caesarome — Wed, 27 Aug 2025 21:34:20 GMT

@Asif7 wrote:

I still have the proof they were sent.

If you don't want to call then there are links to Sky's social media sites at the bottom of the page as they might be able to help you with this especially as you have the proof of posting receipt.