topic Re: Swop problems in Account & Billing

Swop problems

harry345 — Wed, 27 Aug 2025 20:05:11 GMT

Your still charging me a month for a phone I have sent back for swop.

Why am I getting boxes sent you my address j sebt back a14 Samsung. Andcreceuved my new phone wheres my amendment bill..

This is wrong all the time

Re: Swop problems

MightyQuinn — Wed, 27 Aug 2025 20:09:36 GMT

@harry345 wrote:
Your still charging me

Hi @harry345 Please see Welcome below on information on how the community works. You are not talking to Sky.

Re: Swop problems

caesarome — Wed, 27 Aug 2025 21:12:22 GMT

@harry345

When did you send the phone back as it can take a little while for the billing to stop against the phone unless it has not be paid off so there is still an outstanding amount to pay against it.