topic Re: Credit refund in Account & Billing

Credit refund

Donna0ne — Wed, 27 Aug 2025 17:11:43 GMT

Can someone advise how I get my account credit refunded now that I have left sky?

Re: Credit refund

MightyQuinn — Wed, 27 Aug 2025 17:13:58 GMT

Hi @Donna0ne Has it been over 6 weeks since your services stopped? The only way to get it refunded quicker, is to contact Sky.

Re: Credit refund

Daniel0210 — Wed, 27 Aug 2025 17:18:59 GMT

@Donna0ne

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.

Alternatively post back in this thread next week to see if we can help further.

Re: Credit refund

MightyQuinn — Wed, 27 Aug 2025 17:18:04 GMT

Hi @Daniel0210 Tagged the wrong person 👀

Re: Credit refund

Daniel0210 — Wed, 27 Aug 2025 17:19:50 GMT

@MightyQuinn

Just testing you. Well done 😂