topic Re: Unlinking Sky Id in Account & Billing

Unlinking Sky Id

Scotsirl001 — Wed, 27 Aug 2025 16:41:06 GMT

I had a sky account which I closed 4 years ago. I've just set up a new package and can't unlink my SkyId from the previous account to process my new one. I just get a "whoops there's been an error message". Anyone got any ideas on how I can resolve this?

Thanks

Re: Unlinking Sky Id

GD1 — Wed, 27 Aug 2025 16:43:08 GMT

@Scotsirl001 wrote:

I had a sky account which I closed 4 years ago. I've just set up a new package and can't unlink my SkyId from the previous account to process my new one. I just get a "whoops there's been an error message". Anyone got any ideas on how I can resolve this?

Thanks

Give Sky a call?

Re: Unlinking Sky Id

MightyQuinn — Wed, 27 Aug 2025 16:58:36 GMT

Hi @Scotsirl001 Have you tried to disassociate your email address from your old account?

Re: Unlinking Sky Id

Scotsirl001 — Wed, 27 Aug 2025 17:03:46 GMT

yeah I've tried but that's where I've hit the issue.