topic Re: Help with renewing contracts in Account & Billing

Help with renewing contracts

Darkestjelly — Wed, 27 Aug 2025 09:59:32 GMT

how do i get help with renewing my contract?

i keep going round in circles on the website

the chat is useless

Re: Help with renewing contracts

MightyQuinn — Wed, 27 Aug 2025 10:10:55 GMT

Hi @Darkestjelly Have you tried telephoning Sky?

Re: Help with renewing contracts

Daniel0210 — Wed, 27 Aug 2025 10:46:34 GMT

@Darkestjelly
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by calling Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

It’s apparent that significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide to move providers remember that in 18 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that time.

Re: Help with renewing contracts

PandJ2020 — Wed, 27 Aug 2025 10:55:33 GMT

@Darkestjelly wrote:
the chat is useless

I used the chat without any issues recently. https://www.sky.com/help/articles/cancel-sky-tv

Negotiated it all and renewed.