topic Re: Bill up awful customer services in Account & Billing

Bill up awful customer services

Nettymc — Tue, 26 Aug 2025 20:26:25 GMT

Bill steady going up been trying to cancel whole home and it's like banging your head against a wall the Scottish side of customer services is rude and talk through you when your talking took payment it said error it's gone from my bank I froze paying as my bill was wrong as I canceled whole home rang up for the 3rd time only to be told it's still not canceled it's with some team yet again been with sky 13 years seems loyalty isn't rewarded I give up will be cancelling the whole lot as soon as I can as contract is up in November never again trying to deal with them has been a nightmare yet they are happy to add to your package easily but trying to remove anything is an absolute nightmare anyone else just down right fed up with them .

Re: Bill up awful customer services

Daniel0210 — Wed, 27 Aug 2025 07:11:04 GMT

@Nettymc

Adding some punctuation to your post would have made it much easier to read/understand.

From what I can gather you've tried to cancel whole home which was unsuccessful and it's now with a back office team. Is that the gist of your issue?

Re: Bill up awful customer services

Nettymc — Wed, 27 Aug 2025 08:15:06 GMT

Was too fed up to worry about full stops tbh but ty for your suggestion would like say it was helpful but it wasn't if you can't help why bother commenting it's not that bad it can't be understood !!! If you only commented to criticize why bother

@Nettymc wrote:
Bill steady going up been trying to cancel whole home and it's like banging your head against a wall the Scottish side of customer services is rude and talk through you when your talking took payment it said error it's gone from my bank I froze paying as my bill was wrong as I canceled whole home rang up for the 3rd time only to be told it's still not canceled it's with some team yet again been with sky 13 years seems loyalty isn't rewarded I give up will be cancelling the whole lot as soon as I can as contract is up in November never again trying to deal with them has been a nightmare yet they are happy to add to your package easily but trying to remove anything is an absolute nightmare anyone else just down right fed up with them .

Re: Bill up awful customer services

Mark39 — Wed, 27 Aug 2025 08:21:26 GMT

@Nettymc you must have missed the part of @Daniel0210's post which sought,confirmation of the issue you're having:

@Daniel0210 wrote:

@Nettymc

Adding some punctuation to your post would have made it much easier to read/understand.

From what I can gather you've tried to cancel whole home which was unsuccessful and it's now with a back office team. Is that the gist of your issue?

Re: Bill up awful customer services

Nettymc — Wed, 27 Aug 2025 08:23:51 GMT

Yeah I did because of the smart comment about it punctuation was not required

Re: Bill up awful customer services

Daniel0210 — Wed, 27 Aug 2025 08:59:55 GMT

@Nettymc

The important part of the reply was

@Daniel0210 wrote:

@Nettymc

From what I can gather you've tried to cancel whole home which was unsuccessful and it's now with a back office team. Is that the gist of your issue?

If that is correct have you chased it up with Sky to see what's happening and what the issue is?

Re: Bill up awful customer services

Nettymc — Wed, 27 Aug 2025 09:03:05 GMT

Im dyslexic so the important part of the reply for me was the first statement regarding punctuation

@Daniel0210 wrote:
@Nettymc
The important part of the reply was

@Daniel0210 wrote:
@Nettymc
From what I can gather you've tried to cancel whole home which was unsuccessful and it's now with a back office team. Is that the gist of your issue?
If that is correct have you chased it up with Sky to see what's happening and what the issue is?

Re: Bill up awful customer services

Daniel0210 — Wed, 27 Aug 2025 09:14:24 GMT

@Nettymc

Sorry to hear about your dyslexia. My apologies. It still seems you need to contact Sky regarding the issue requiring the intervention of a back office team.

Re: Bill up awful customer services

Nettymc — Wed, 27 Aug 2025 09:17:14 GMT

Ty have done sent it in writing via complaints form this morning they're awful got