topic Re: Return equipment in Account & Billing

Return equipment

LHARTOP887- — Wed, 27 Aug 2025 04:59:25 GMT

I was told I would get a box to pack equipment that needs returning as I have cancelled with sky but I haven't received said box

Re: Return equipment

Daniel0210 — Wed, 27 Aug 2025 05:12:42 GMT

@LHARTOP887-
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return equipment

ErphaunSaeed — Mon, 20 Oct 2025 22:02:36 GMT

Sir my name is Erphaun Saeed I have recenetly transferred from Sky to BT and already returned back broadband equipment to Sky by Royal Mail. But no return carton was sent to me for the return of Q hub wich is old enough. so please quide me further. though I have read in the Sky notes the old Q hub need not be returned.

Kindly I need further quidance

thanks a lot

with best regards

Erphaun Saeed

Re: Return equipment

Daniel0210 — Tue, 21 Oct 2025 02:50:22 GMT

@ErphaunSaeed

Unless Sky tell you otherwise Sky Q boxes need to be returned to them. There have been a couple of reports on here suggesting Sky have said certain Sky Q boxes don't need to be returned but there has been no confirmation on this. You'll need to call Sky to see what they say,