topic Re: Removing Additional User in Account & Billing

Removing Additional User

J-TP — Sat, 05 Apr 2025 22:45:01 GMT

I am trying to remove an additional user from my account. It was setup years ago as a secondary id.

When going to "people & sharing" the account does not show and there is no section for additional users

When going to https://www.sky.com/mydetails/additional-users it redirects me to the "my details" page.

I know the account exists as it can be logged into and when using the forgotten sky id system, I can see it as a secondary id.

I am logged in as the primary id of the account.

Any ideas?

Re: Removing Additional User

caesarome — Sun, 06 Apr 2025 08:42:19 GMT

@J-TP wrote:

When going to https://www.sky.com/mydetails/additional-users it redirects me to the "my details" page.

That link works for me as I see my additional users as per your image then on each one I see "remove user".

Re: Removing Additional User

J-TP — Tue, 26 Aug 2025 18:12:02 GMT

I do not have this option, it automatically redirects to the base my details page.

Re: Removing Additional User

caesarome — Tue, 26 Aug 2025 18:17:06 GMT

Welcome back !

Are you signed in with your primary ID so can you access your billing ?

Re: Removing Additional User

J-TP — Tue, 26 Aug 2025 19:07:19 GMT

As far as I am aware this is the primary ID, how can I double check? I can see billing info and change it.

Re: Removing Additional User

caesarome — Tue, 26 Aug 2025 19:19:30 GMT

@J-TP wrote:

I can see billing info and change it.

Then you are signed in with your main ID as only this will give you access to the billing.

All we can suggest it that you get in touch with Sky about this.

Re: Removing Additional User

MightyQuinn — Tue, 26 Aug 2025 20:00:16 GMT

@caesarome wrote:
@J-TP wrote:
I can see billing info and change it.
Then you are signed in with your main ID as only this will give you access to the billing.

All we can suggest it that you get in touch with Sky about this.

Hi @caesarome I can perform every function while signed on as an additional user, including changing billing etc. The only thing I cannot do is show or maintain additional users.

Re: Removing Additional User

caesarome — Tue, 26 Aug 2025 20:36:44 GMT

Very odd @MightyQuinn as I still see the option on that link as I did when I posted those images back in April so if needs be I could remove them.

Re: Removing Additional User

J-TP — Mon, 24 Nov 2025 17:45:33 GMT

I still have not fixed this issue and the secondary user is wanting to setup sky with their email but cannot. I have rang sky serveral times about this issue and every time I am assured it is fixed and unlinked but every time it is not. Is there anyway this can be escalated because it is getting frustrating now.