topic Re: Refund credit in Account & Billing

Refund credit

Samantha0469 — Wed, 16 Jul 2025 19:59:41 GMT

Hi,

I am having the same issue as others I have a credit on my account after leaving of £60 and this has not yet been refunded to me.

Thanks

Re: Refund credit

GD1 — Wed, 16 Jul 2025 20:06:27 GMT

@Samantha0469 Do you still have a payment method in place? If so we can ask the community messaging to help.

Re: Refund credit

Samantha0469 — Tue, 26 Aug 2025 13:58:43 GMT

Sorry yes I never cancelled the direct debit so should be still set up

Re: Refund credit

Daniel0210 — Tue, 26 Aug 2025 14:10:09 GMT

@Samantha0469

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.

Alternatively post back in this thread next week to see if we can help further.

Re: Refund credit

Samantha0469 — Tue, 26 Aug 2025 14:32:57 GMT

Thanks have you got a contact number please? I cant find a number anywhere i have been trying to contact sky for weeks its impossible to speak to anyone

Re: Refund credit

Daniel0210 — Tue, 26 Aug 2025 14:33:53 GMT

@Samantha0469
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟣 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🟣 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.