topic Re: Bill overpayment in Account & Billing

Bill overpayment

Shaz78 — Tue, 26 Aug 2025 12:56:21 GMT

My direct debit failed so I went in and paid it with my debit card, today they took the direct debit again, now im £91 in credit and would like it back rather than credit

Re: Bill overpayment

Mark39 — Tue, 26 Aug 2025 13:07:43 GMT

Once your Sky account shows that you're in credit, you can contact Sky and ask for it to be refunded to your bank.

Re: Bill overpayment

PandJ2020 — Tue, 26 Aug 2025 14:30:16 GMT

@Shaz78 wrote:
My direct debit failed so I went in and paid it with my debit card, today they took the direct debit again, now im £91 in credit and would like it back rather than credit

For future reference, failed DD's are reattemped (usually around 10 days later) before restrictions/late payment fees are applied.

Whilst this process is in play then manual payments are against next month's bill.

As noted above, you'll have to contact Sky once the credit shows on your account. Refunds take 3-5 working days to process.