topic Sky equipment has bee return in Account & Billing

Sky equipment has bee return

James9007 — Tue, 26 Aug 2025 11:24:15 GMT

Hi, I returned my equipment back

Re: Sky equipment has bee return

Daniel0210 — Tue, 26 Aug 2025 11:25:50 GMT

@James9007
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting contact Sky to try to get this within 3-5 working days.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Sky equipment has bee return

SKY1992bf — Tue, 26 Aug 2025 11:27:14 GMT

@James9007 Have you retained proof of postage?

we could normally escalate this to the community messaging team but unfortunately the service is currently unavailable for the foreseeable future, so you will have to contact sky directly to resolve this

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Re: Sky equipment has bee return

caesarome — Tue, 26 Aug 2025 12:02:30 GMT

@James9007 wrote:

Hi, I returned my equipment back

@James9007

Are you posting because Sky have told you they haven't received it ?