topic Re: How to get a refund after cancelling services in Account & Billing

How to get a refund after cancelling services

sjh1989 — Tue, 26 Aug 2025 09:38:10 GMT

i have recently cancelled my services and am showing a credit of £69.07. How do i go about getting this please. I have tried to contact sky and have had no luck.

Re: How to get a refund after cancelling services

MightyQuinn — Tue, 26 Aug 2025 09:41:31 GMT

Hi @sjh1989 I'm afraid that you will have to contact Sky or wait the 6 weeks plus for it to be refunded to your payment method.

Re: How to get a refund after cancelling services

Daniel0210 — Tue, 26 Aug 2025 09:41:59 GMT

@sjh1989

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.

Alternatively post back in this thread next week to see if we can help further.

Re: How to get a refund after cancelling services

Mark39 — Tue, 26 Aug 2025 09:42:02 GMT

You'll have to persevere, I'm afraid.

Apart from calling, you could try their social media presence, as explained here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295