topic Refund in Account & Billing

Refund

Sam402 — Mon, 25 Aug 2025 10:10:44 GMT

My refund has not in my account I was told it will be in my bank account today

Re: Refund

GD1 — Mon, 25 Aug 2025 10:13:30 GMT

@Sam402 If it's due in today then you'll need to wait until at least the end of the business day, if not arrived you'll need to call Sky again.

Re: Refund

Daniel0210 — Mon, 25 Aug 2025 10:14:47 GMT

@Sam402
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Do you mind if we ask what the refund is for?

NOTE: the banks are closed today as it's a Bank Holiday.

Re: Refund

Sam402 — Mon, 25 Aug 2025 10:15:32 GMT

I carnt ring sky as not got any mins left on my phone

Re: Refund

Daniel0210 — Mon, 25 Aug 2025 10:16:13 GMT

@Sam402

I have added a line to my post.

Re: Refund

Sam402 — Mon, 25 Aug 2025 10:17:23 GMT

Does that mean someone will call me

Re: Refund

Mark39 — Mon, 25 Aug 2025 10:17:51 GMT

@Sam402 wrote:

My refund has not in my account I was told it will be in my bank account today

Today is a Bank Holiday. Most banks don't process any account transactions on Bank Holidays, so you may have to wait and check again tomorrow.

Re: Refund

Daniel0210 — Mon, 25 Aug 2025 10:19:19 GMT

@Sam402 wrote:

Does that mean someone will call me

No @Sam402 No one will / can phone you. Your Community tag name isn't linked to any Sky accounts you have so no one knows who you are.

Have you read the replies above?

Re: Refund

MightyQuinn — Mon, 25 Aug 2025 10:26:56 GMT

Hi @Sam402 Please read Welcome below, to see how the Community works.