topic Help please in Account & Billing

Help please

MissMcCrea42 — Sat, 23 Aug 2025 11:29:01 GMT

Need help with my bill im disabled and need help its so urgent I live alone and cannot get in touch with anyone as been cut off

Re: Help please

MightyQuinn — Mon, 25 Aug 2025 08:52:07 GMT

Hi @MissMcCrea42 Why have you been cut off?

Re: Help please

GD1 — Mon, 25 Aug 2025 09:00:00 GMT

@MissMcCrea42 If your services have already been restricted then I'm afraid Sky won't speak to you until you pay what you owe and setup a new direct debit. I'm afraid this applies to all customers as Sky need to apply their process across all customers. regardless if individual circumstances.

Re: Help please

Daniel0210 — Mon, 25 Aug 2025 09:24:01 GMT

@MissMcCrea42
Sky won’t reinstate services until you’ve paid what they believe you owe regardless of any individual circumstances and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until sometime the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/