topic Re: Ordered in error in Account & Billing

Ordered in error

Sharon190 — Sun, 24 Aug 2025 18:49:53 GMT

I ordered Sports in error as none of us ever watch this channel - how can I cancel

Re: Ordered in error

PandJ2020 — Sun, 24 Aug 2025 18:53:21 GMT

@Sharon190 wrote:
I ordered Sports in error as none of us ever watch this channel - how can I cancel

By calling Sky to give 31 days notice to cancel.

Re: Ordered in error

caesarome — Sun, 24 Aug 2025 18:53:28 GMT

@Sharon190

You need to contact Sky and give them the required 31 days notice to cancel it so under “Need more help” might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

The only issue you mught have is if you have signed up to a contract for the sports channels because if that is the case Sky would be within their rights to make you see it out.

Re: Ordered in error

MightyQuinn — Sun, 24 Aug 2025 19:13:35 GMT

@Sharon190 wrote:
I ordered Sports in error as none of us ever watch this channel - how can I cancel

Hi @Sharon190 I am sure they will allow you to cancel. There was a time when the Sports channels had a specific clause to prevent cancellations in the cooling off period, to deter people subscribing to watch a particular event and then cancel.