topic Re: Restore after services cancelled in Account & Billing

Restore after services cancelled

CHELSEABABE212005 — Sun, 24 Aug 2025 15:32:25 GMT

Sky glass I got behind and wasn't able to pay.
I have since paid in full, but unable to reinstate.
says streaming is working but I have services unavailable message.
any advice would be appreciated.

Re: Restore after services cancelled

Daniel0210 — Sun, 24 Aug 2025 15:35:13 GMT

@CHELSEABABE212005
Sky won’t reinstate services until you’ve paid what they believe you owe regardless of any individual circumstances and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until sometime the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Restore after services cancelled

caesarome — Sun, 24 Aug 2025 15:38:13 GMT

@CHELSEABABE212005 wrote:

I have since paid in full, but unable to reinstate.

When did you pay this outstanding bill in full and have you set up your payment method again ?

Re: Restore after services cancelled

CHELSEABABE212005 — Sun, 24 Aug 2025 15:52:43 GMT

Yes I have paid in full and set up a payment method. But still nothing. I'll wait till Tuesday. TY x

Re: Restore after services cancelled

caesarome — Sun, 24 Aug 2025 15:57:16 GMT

And when did you make this payment and setup your payment method again ?