Bill

AlinaB — Sun, 24 Aug 2025 11:31:53 GMT

I have spoken before to sky agent they sorted my WiFi coz I did say I needed time to pay until 28th August but now my WiFi is blocked

Re: Bill

Daniel0210 — Sun, 24 Aug 2025 11:50:02 GMT

@AlinaB

You were misinformed unfortunately. Restrictions are automatic and agents cannot override the process even if you’re told otherwise.

Sky won’t reinstate services until you’ve paid what they believe you owe regardless of any individual circumstances and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until sometime the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Bill

peter-marlow+1966 — Sun, 24 Aug 2025 11:50:17 GMT

Unfortunately if you are late paying your bill after sky have made a second attempt to take your payment then your services are automatically restricted until you have paid the outstanding amount and setup a new payment plan, i am afraid that you were advised wrongly when you called them

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Bill

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