topic Re: Help with puck charge in Account & Billing

Help with puck charge

Diana777y66 — Sun, 24 Aug 2025 07:35:01 GMT

38 pound still not lifted I returned all my equipment which was sorted with the last person on live chat. I lost the return kit so had to use mu own. But its still saying 38 pound for puck. I returned it I am trying to upgrade and this is stopping me

Re: Help with puck charge

caesarome — Sun, 24 Aug 2025 07:53:20 GMT

@Diana777y66

Are you saying you have been charged or are going to be charged £38 for a non return of the puck ?

Re: Help with puck charge

Diana777y66 — Sun, 24 Aug 2025 07:55:48 GMT

I have been charged

Re: Help with puck charge

caesarome — Sun, 24 Aug 2025 07:56:57 GMT

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Help with puck charge

Diana777y66 — Sun, 24 Aug 2025 08:09:42 GMT

Unfortunately that didn't work. I can't get threw to anyone

Re: Help with puck charge

PandJ2020 — Sun, 24 Aug 2025 08:19:20 GMT

@Diana777y66 wrote:
Unfortunately that didn't work. I can't get threw to anyone

You'll have to persevere - there's no other option.

Re: Help with puck charge

Daniel0210 — Sun, 24 Aug 2025 09:23:15 GMT

@Diana777y66

It will be beneficial to you if you still have your proof of posting from the Post Office, tracking information or an email from Sky acknowledging the package is with the courier.

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.