topic Credit in Account & Billing

Credit

Andrew318 — Sat, 23 Aug 2025 13:57:43 GMT

I paid my phone bill and later that day the money got tooken out again. So I now have £116 in my credit that I want back as I need this money for the month

Re: Credit

Mark39 — Sat, 23 Aug 2025 14:01:43 GMT

It's unwise and unnecessary to make manual payments. Once your Sky account shows that you're in credit, you can ask Sky to refund the overpayment.

Re: Credit

Daniel0210 — Sat, 23 Aug 2025 14:02:14 GMT

@Andrew318
If you have a continuous payment method set up you should never need to make an unnecessary manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off. We expected it would be available again this week but in the meantime you can perhaps contact Sky by other means; through social media, Sky Assistant or by phoning in.

Alternatively post back on this thread next week and we may be able to help you further.

Re: Credit

Andrew318 — Sat, 23 Aug 2025 14:06:41 GMT

How do I contact them through social media?

Re: Credit

Mark39 — Sat, 23 Aug 2025 14:08:05 GMT

See: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

But there's no point contacting Sky until your Sky account shows you to be in credit.

Re: Credit

Daniel0210 — Sat, 23 Aug 2025 14:08:26 GMT

@Andrew318
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟣📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🟣online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.