Contact number could not be updated

Icarus — Sat, 23 Aug 2025 10:29:26 GMT

I tried to update my contact number which will be no longer in use, I re-confirm my identity by verification, and tried to update again and again. But every time it was rejected with "Your number could not be updated, please try again later."

What can I do?

Re: Contact number could not be updated

caesarome — Sat, 23 Aug 2025 12:06:29 GMT

@Icarus

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

topic Contact number could not be updated in Account & Billing

Contact number could not be updated

Re: Contact number could not be updated