Service restricted

Jteebs — Fri, 22 Aug 2025 14:49:52 GMT

I can pay the entire outstanding amount, but I can pay £100

Re: Service restricted

Daniel0210 — Fri, 22 Aug 2025 14:50:15 GMT

@Jteebs
Restrictions are automatic and agents cannot override the process even if you’re told otherwise. Sky won’t reinstate services until you’ve paid what they believe you owe regardless of any individual circumstances and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until sometime the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Service restricted

caesarome — Fri, 22 Aug 2025 15:05:54 GMT

@Jteebs

Until you pay what you owe in full Sky will not restore your services I'm afraid and you will also need to setup your payment method again.

topic Re: Service restricted in Account & Billing

Service restricted

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Re: Service restricted