topic Re: Online account - Restricted content in Account & Billing

Online account - Restricted content

zbs1979 — Fri, 22 Aug 2025 12:09:54 GMT

When I log-in to my account, pretty much all of the areas I would like to access such as 'billing' is restricted. I can literally access no areas on my online account.

Re: Online account - Restricted content

MightyQuinn — Fri, 22 Aug 2025 12:12:41 GMT

Hi @zbs1979 Did it used to work okay? You may have to contact Sky.

Re: Online account - Restricted content

caesarome — Fri, 22 Aug 2025 12:19:26 GMT

@zbs1979

Do you see an option to reinstate your account, if so select this and on the next screen if you see marketplace listed is anything shown here that is outstanding ?

Re: Online account - Restricted content

zbs1979 — Fri, 22 Aug 2025 14:26:35 GMT

Thanks. All sorted now. I contacted Sky and they told me that I had to link my broadband account to my Sky account. I hadn't realised there were two separate accounts!