topic Re: Return packaging delivered to wrong address in Account & Billing

Return packaging delivered to wrong address

Vicky146 — Thu, 21 Aug 2025 19:10:38 GMT

My broadband return packaging was delivered to the wrong address. After cancelling my broadband I provided the employee I spoke to a forwarding address for the return packaging to be sent to. However, this was completely ignored and the packaging was sent to my old address. I have no way of getting the packaging and I am finding it impossible to get in touch with someone in order to resolve this!

Re: Return packaging delivered to wrong address

MightyQuinn — Fri, 22 Aug 2025 12:16:38 GMT

Hi @Vicky146 You can use your own packaging and print free return labels Here. Remember to keep your proof of posting for at least 6 months. I would also include full paperwork to identify your account etc.

Re: Return packaging delivered to wrong address

Mark39 — Fri, 22 Aug 2025 12:18:15 GMT

@Vicky146 Sky only send the return packaging to the address they have on record for you. If that's out of date, it would be best to call Sky to record your new address.