https://helpforum.sky.com/t5/Account-Billing/Charged-for-a-returned-puck/m-p/5065726#M265519 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4441128">@Ticura</a>&nbsp;wrote:<BR /><P>Does anyone know why I am being charged for this?&nbsp;</P><HR /></BLOCKQUOTE><P>They can take several weeks to process - but it appears to have failed this time.</P><P>&nbsp;</P><BLOCKQUOTE><HR />and who I should contact?<HR /></BLOCKQUOTE><P>Sky?&nbsp; They will request proof of posting.</P> Fri, 22 Aug 2025 08:44:51 GMT PandJ2020 2025-08-22T08:44:51Z https://helpforum.sky.com/t5/Account-Billing/Charged-for-a-returned-puck/m-p/5065722#M265518 <P>The Royal Mail app shows that my sky stream puck was delivered (returned) on 23 June but I have a text from sky saying I have been charged for not returning it.&nbsp;<BR />The sky app shows "return in transit " then "we can see it's on its way back to us " .</P><P>Does anyone know why I am being charged for this? and who I should contact?</P> Fri, 22 Aug 2025 08:39:36 GMT https://helpforum.sky.com/t5/Account-Billing/Charged-for-a-returned-puck/m-p/5065722#M265518 Ticura 2025-08-22T08:39:36Z https://helpforum.sky.com/t5/Account-Billing/Charged-for-a-returned-puck/m-p/5065726#M265519 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4441128">@Ticura</a>&nbsp;wrote:<BR /><P>Does anyone know why I am being charged for this?&nbsp;</P><HR /></BLOCKQUOTE><P>They can take several weeks to process - but it appears to have failed this time.</P><P>&nbsp;</P><BLOCKQUOTE><HR />and who I should contact?<HR /></BLOCKQUOTE><P>Sky?&nbsp; They will request proof of posting.</P> Fri, 22 Aug 2025 08:44:51 GMT https://helpforum.sky.com/t5/Account-Billing/Charged-for-a-returned-puck/m-p/5065726#M265519 PandJ2020 2025-08-22T08:44:51Z